Booking Conditions

Astute Estates, hereinafter called ‘The Agency’ act only as agents for the owners of the property ‘The Owner’ and the contract of letting is between the Guest and the Owner.

No responsibility for injury or damage to possessions or guests is accepted for anything outside of the Agency’s control.

The Agreement is made on the basis that the property is to be occupied by holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9.  It is not an assured tenancy and no statutory period arises at its end.

Bookings for under 21’s and single sex parties can only be made with arrangement with the owner.  This may include the need for a safety deposit. Approval of pets is required prior to booking with the owner and may incur an additional cost.

No booking fees are charged by Astute Estates.

A deposit of 25% of the holiday must accompany the booking request. Deposits are non-refundable unless the Agency is unable to accept the booking.

No bookings are valid until confirmed in writing by the agency.

Once confirmed, the full cost of the holiday is payable by the guest. This shall be paid no later than 8 weeks prior to arrival.

If payments due fall into arrears by more than 14 days, The Agency reserves the right to re-let the holiday. If the holiday is re-let, the Guest will receive any monies over the deposit and cancellation insurance premium back. If it can’t be re-let then the balance due is payable by the guest.

If the property becomes unavailable due to events such as fire or flooding, the Agency will refund all monies paid or a proportion in the case of curtailment.

For events not covered by insurance, the Agency will look to re-let the accommodation.  If successful, all monies paid over the deposit and cancellation insurance premium will be repaid.  

The Holidaymaker should leave the property in the same state as found on arrival.  Any damages or breakages must be reported to the Owner and the Guest shall pay the cost of repair or replacement of such items.

The Owner and Agency reserve the right to charge the full cleaning costs payable should there be evidence of smoking in a non smoking property.

The Holidaymakers right to occupy may be forfeited without compensation if

1.     additional guests or pets attempt to take up occupancy,

2.     overnight guests are allowed to stay without permission of the owner

3.     or due to any activity being undertaken which may cause unreasonable damage noise or disturbance.

Any complaints that arise during a stay should be reported to the owner or their caretaker immediately. The Agency should then be informed. This allows for investigation to take place and any on the spot repairs to be made. Compensation will not be considered if the problem is not reported during the stay as a remedy was not able to be offered by the Owner during the stay.

Astute Estates can be contacted on 01209 706344 or 01752 426127.

The Owner or his representative shall be allowed access to the property at any reasonable time during any holiday occupancy.

All information regarding a property is listed as accurately as possible.  From time to time facilities may be withdrawn or altered for reasons outside of the Agency’s control, in which case we cannot accept responsibility. If a facility is particularly important please check prior to booking.

The booking conditions will apply to all confirmed bookings.